The Restaurant Industry According to Hollywood #35
With the holidays upon us, we couldn’t resist including the famous bar scene from this Christmas classic, It’s A Wonderful Life. Jimmy Stewart plays the down on his luck protagonist who is seeing what the world would look like without him in it. When he enters the local watering hole, Martini’s, he is treated to a harsh reality that many bars present of cold indifference because they don’t recognize him. This clip proves the importance of meeting new guests and making them feel immediately welcome.
If you are a movie fan, then you will know that this was a Frank Capra film and he broke barriers in film-making that are still the standard today.
Consider how dark this scene is for 1950s America. The roadhouse bar filled with merry holiday cheer turns ugly as the bartender sprays poor Mister Gower and then throws George and Clarence out because he doesn’t like the look of them.
Let’s take our lessons here where we can and make sure you greet all your guests as if it were Christmas with warmth, empathy, and gratitude. You’ll likely make the same impact old George Bailey did in his life.
We have featured Ratatouille previously on How Hollywood Sees Us, but it never gets old. In this scene, Remy (voiced by Patton Oswalt) is compelled to fix the mistakes being made by his human friend, Linguini (voiced by Ray Romano).
This scene was released in 2010 and captures the dilemma so many of our guests experience. Often dining outcomes with recrimination for over consumption, but this moment in the movie Julia Roberts perfect explains why that makes no sense. The great quote is, “I’m having a relationship with my pizza!”
When you think classic ‘80s movies, you don’t have to work too hard to get to the Blues Brothers (1980). This scene comes as they are recruiting their friends back into the band.
There is little doubt that the perception of a celebrity chef includes a sense they are arrogant. Turns out Gordon Ramsay is not the least bit interested in dispelling that belief in the appearance on Jimmy Kimmel’s show.
Among the most dangerous moments for a police officer are when they respond to a domestic dispute. Nothing quite clouds good judgment as profanely as a confrontation with a significant other. This holds true when it happens in a restaurant as well as.
Cult comedy classics like Road Trip all have cinematic devices like the scene we feature today. Physical comedy abounds as the characters are unaware of how the server/cook is abusing them.
As a restaurant operator, this scene from Pulp Fiction scares the hell out of me. The image of a couple of gun-toting crazies jumping up out of nowhere announcing that this is a robbery is the thing of my nightmares.
For those of us that have devoted many years to the restaurant industry, that is where most of our memories are made. Tasting Menu provides a snapshot of what makes restaurant ownership and management special.
With the holidays upon us, we couldn’t resist including the famous bar scene from this Christmas classic, It’s A Wonderful Life. Jimmy Stewart plays the down on his luck protagonist who is seeing what the world would look like without him in it. When he enters the local watering hole, Martini’s, he is treated to a harsh reality that many bars present of cold indifference because they don’t recognize him.
Just because it's in the rulebook doesn't always mean it's the correct response. Many times restaurant managers quote restaurant policy with good intentions but overlook the guest's easy-to-satisfy needs.