Presented by 2 Cool Server Training
There are a myriad of statistics that prove alcohol is a very dangerous drug. As full-service restaurant operators, you manage the distribution, sale and control of alcohol. Let’s face it, you need every possible advantage to do so safely. Among the most accessible and most effective advantages is having a staff trained in the many aspects of responsible alcohol service. In a recent survey, our readers shared their approaches to responsible service and, frankly, we are impressed.
Let’s start with the fact that 100% of our subscribers that completed the survey claim they offer safe alcohol service training. Our readers also confirmed that their staff is the most important aspect of their own program to ensure safe service is executed. The next logical question is, “If it’s so valuable, do you pay for your staff to access the training?”
The good news is that 95% of respondents said they either encourage their staff to get trained or pay for the training themselves. Only 5% of operators don’t see much value in it. To break it down a little further, 60% of you pay for your team to complete a responsible alcohol service program, but 35% only encourage their staff to be certified. Any one of you that has experienced the backlash from an incidence of over-serving will confirm that getting your staff fully trained is your best defense.
At minimum, we strongly suggest you require anyone new that joins your team to complete an online class before they begin their job. This way, you can be confident that they are ready and that your entire staff is trainer in the proper methods of managing alcohol service in your restaurant instead of bearing the costs.