STAFF: 6 Ways to Reduce Your Staff Turnover
Losing key staff members is one of the biggest drains on a restaurant’s financials and manager’s time management. Keeping star employees around is key for long-term success and it’s not always about their paycheck. Here are six ways to reduce your staff turnover.
DID YOU KNOWS…
Sound Logic, Poor Execution
A Krispy Kreme worker tried bribing an arresting officer with free doughnuts. And while the logic is sound if you’re working off of cop-stereotypes, it probably wasn’t the best idea. The worker was originally stopped by officers after he and a friend were caught snooping through car windows. Nice try, nice effort, kid.
MLB Strikes Out with Meme
The MLB has deleted a racially-charged tweet from over the weekend. The tweet was of players players Shohei Ohtani and Ichiro Suzuki facing one another with the caption “*Spider-Man pointing meme*. The meme is of two Spider-Men pointing at one another because they look exactly the same… yea… not the best caption to use when talking about Japanese baseball players. The Twitter Fam reaction, however, was on-point.
English Rules the Internet
While Chinese (and all of its varieties such as Mandarin and Wu) is the most spoken language globally with approximately 1.28 billion native speakers (roughly 16% of the planet's population) according to Ethnologue, the web is dominated by another language, English. W3Techs analyzes the technology of websites and it found that 52.9% of the top 10 million sites are in English. For all of its real-world dominance, Chinese is much further down the scale, accounting for a mere 1.8% of websites.
DOIN’ IT FOR THE ‘GRAM
Why it matters to you: Bakers are getting sick of everyone wanting the same Instagram famous confections and we have an idea of what to do.
We have all seen the wild Internet-ready food items on Instagram-- cappuccinos with beautiful designs on the foam, a delicious looking brunch spread paired with Aperol spritz’, a unicorn cake that you can eat in its entirety, and more. So, what happens when your establishment goes viral for a special one-off piece? Well, hopefully your staff is prepared to make that item thousands of times over because that is exactly what happens to these newfound stars. It can quickly turn fun work into tedious work if your staff thrives more on creativity than routine.
Another more troublesome trend that we’ve seen emerging is when customers ask other restaurants/bakeries to copy the work that they’ve seen on Instagram -- a big no-no. For one, we should never feel pressured to copy another establishment’s hard work. And two, it will almost never come out as good because your chef or baker won’t know the ins-and-outs of how the item was originally constructed. This will lead to a massive time suck and, if it gains steam, completely shift the focus of your business. We advise to choose wisely.
We think a “no copycatting rule” could be massively beneficial for instances like these. Most customers will understand when you explain that copying someone else’s art is wrong. As a remedy, have your staff offer them something similar but not the exact same. Everyone wins that way and no feelings have been hurt, and you can’t get called out for copying!
Why it matters to you: A coffee joint in SF is cancelling their Salesforce contract in protest of U.S. Customs and Border Protections.
Recently, Salesforce was looking to replace their usual coffee service at their annual Dreamforce event due to a sexual assault and harassment allegation. They landed on Wrecking Ball coffee to serve their needs. As Wrecking Ball was writing up their $40,000 proposal for the event, they saw a news story about the nonprofit Refugee and Immigrant Center for Education and Legal Services (RAICES) declining a $250,000 donation from Salesforce based on Salesforce’s contracts with U.S. Customs and Border Protection. In all, the coffee shop decided to turn down the contract in protest towards Salesforce’s partnerships.
This brings us to our point -- the money we spend as operators is a vote, whether inadvertently or not. We actively support these companies monetarily and doing so may seem like an endorsement for everything the company does. Think: Guilty by association. Moving forward, we’d suggest some minimal research into who you do business with so you’re feeling 100% about those associations. You can’t know everything, but a little due-diligence can ease your conscious.
[Source: Eater SF]