Customers

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

Sometimes your restaurant staff will just give bad service. It’s unfortunate, but your restaurant has a chance to bounce back and make good. Here’s how your restaurant can turn a bad guest experience into great customer service.

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Improving Your Guests’ Experience & Staff’s Service with Tabletop Technology

Improving Your Guests’ Experience & Staff’s Service with Tabletop Technology

We ask the impossible of our waitstaff on a nightly basis. Let’s free up their time to do more personal service tasks by letting restaurant tableside technology takeover the easily automated parts of your restaurant’s business.

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Should Restaurant's Toss Guests' Salads?

Should Restaurant's Toss Guests' Salads?

There seems to be a bit of a debate raging on whether or not restaurants should or shouldn’t toss & chop guests’ salads or let them do it on their own time at home. Silly right? We think so. If your policies are so rigid that guests are leaving feeling frustrated, then it’s time to reevaluate your policies.

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3 Alternative Ways for Restaurants to Market Frozen Drinks

3 Alternative Ways for Restaurants to Market Frozen Drinks

The summer season means frozen drink season for restaurants and bars. And lots of times, frozen drinks market themselves to guests. But sharp restaurant operators will look for fun and engaging ways of marketing their frozen drink program, including featured frozen drink of the day, thematic menus, frozen drink pairings, and even tastings.

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Six Tips for Responding to Online Restaurant Reviews

Six Tips for Responding to Online Restaurant Reviews

The majority of Americans look at online reviews before making purchasing decisions -- that includes online restaurant reviews. Restaurant operators should go the extra mile to engage these restaurant reviewers (good & bad). Just use a little extra care.

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How to Get Local Groups to Become Your Restaurant's Regulars

How to Get Local Groups to Become Your Restaurant's Regulars

Guest regulars are the Holy Grail for restaurants but they're not always easy to come by. Restaurant operators & marketers could win more restaurant regulars by being proactive and hunting down local social groups in their areas.

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