Staff

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

Sometimes your restaurant staff will just give bad service. It’s unfortunate, but your restaurant has a chance to bounce back and make good. Here’s how your restaurant can turn a bad guest experience into great customer service.

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How to Identify Your Restaurant's Superstar Employees for Advancement

How to Identify Your Restaurant's Superstar Employees for Advancement

Your restaurant staff is full of different types of employees — from bad to superstars. It’s the career restauranteurs and superstars you should keep an eye out for and help build to be your restaurant’s future.

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What Restaurant Operators Can Learn from the Starbuck's Race Controversy

What Restaurant Operators Can Learn from the Starbuck's Race Controversy

Here’s how a breakdown in Starbuck’s staff training and disconnect in policies led to the unnecessary arrest of two black guests. Plus, how restaurant operators can improve their restaurant’s training to include racial-bias training.

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INFOGRAPHIC: How Does Your Restaurant's Alcohol Safety Training Program Stack Up?

INFOGRAPHIC: How Does Your Restaurant's Alcohol Safety Training Program Stack Up?

Having an alcohol license is a big deal for restaurants but it's also a big responsibility. Here's how bar & restaurant operators are setting up their restaurant's alcohol safety training program. How do you stack up?

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