Bad customers

The Daily Rail: Is It a Good Idea to Wittily Rebuke Negative Restaurant Reviewers?

The Daily Rail: Is It a Good Idea to Wittily Rebuke Negative Restaurant Reviewers?

In today’s restaurant news: why you should handle your restaurant’s staff with some compassion, tips for improved restaurant cashflow, handing negative restaurant reviews, and more!

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The Daily Rail: Reacting Fast to bad PR Can Sometimes Lead to More Bad PR

The Daily Rail: Reacting Fast to bad PR Can Sometimes Lead to More Bad PR

In today’s restaurant news: tips for marketing your restaurant’s new menu or special event, ESPN uncovers gross stadium concession stand food safety violations, and how reacting too fast to bad PR can make for more bad PR.

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The Daily Rail: How Do Your Restaurant's Neighbors Feel About You?

The Daily Rail: How Do Your Restaurant's Neighbors Feel About You?

In today’s restaurant news: DC City Council rolls back the restaurant server minimum wage increase (Initiative 77), a garlic dispute between a restaurant and its neighbor, candy corn beer, and more!

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Six Tips for Responding to Online Restaurant Reviews

Six Tips for Responding to Online Restaurant Reviews

The majority of Americans look at online reviews before making purchasing decisions -- that includes online restaurant reviews. Restaurant operators should go the extra mile to engage these restaurant reviewers (good & bad). Just use a little extra care.

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The Daily Rail: Don’t Touch Your Restaurant's Guests – No Matter How Tempting

The Daily Rail: Don’t Touch Your Restaurant's Guests – No Matter How Tempting

In today's restaurant news, how 3D food printing may become the future of restaurants, why you should never touch restaurant guests (no matter how awful they are), and Wendy's expands it's fast food delivery program.

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8 Tips For Recovering From Bad Yelp Reviews

8 Tips For Recovering From Bad Yelp Reviews

There's little restaurant operators can do about bad restaurant reviews on Yelp. What they can control, however, is how they react to the poor previews and go about 'guest recovery.'

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The Daily Rail: Should you use Favor, UberEATS or Amazon Prime Now for restaurant delivery?

The Daily Rail: Should you use Favor, UberEATS or Amazon Prime Now for restaurant delivery?

Today's restaurant-inspired news: which restaurant delivery service is best -- Favor, UberEATS or Amazon Prime Now? Plus, Canadian beer thieves, Instagram Zoom, and the 'Trump Bump.'

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