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Society Doesn't Respect the Restaurant Industry and Its Restaurants' Fault

Society Doesn't Respect the Restaurant Industry and Its Restaurants' Fault

The restaurant industry employs 8.4% of all US workers, yet restaurant professionals are given so little respect. It’s partly the industry’s fault. If we want society to respect restaurant careers then we need to respect ourselves first.

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Are We Really This Dumb in the Restaurant Industry?

Are We Really This Dumb in the Restaurant Industry?

Chili’s is learning the hard way that denying a restaurant staff member a promotion for not dressing according to traditional gender roles is a fast track way of being sued for discrimination.

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The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

Sometimes your restaurant staff will just give bad service. It’s unfortunate, but your restaurant has a chance to bounce back and make good. Here’s how your restaurant can turn a bad guest experience into great customer service.

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How to Identify Your Restaurant's Superstar Employees for Advancement

How to Identify Your Restaurant's Superstar Employees for Advancement

Your restaurant staff is full of different types of employees — from bad to superstars. It’s the career restauranteurs and superstars you should keep an eye out for and help build to be your restaurant’s future.

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What Restaurant Operators Can Learn from the Starbuck's Race Controversy

What Restaurant Operators Can Learn from the Starbuck's Race Controversy

Here’s how a breakdown in Starbuck’s staff training and disconnect in policies led to the unnecessary arrest of two black guests. Plus, how restaurant operators can improve their restaurant’s training to include racial-bias training.

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