Take a drink order as you seat guests [Hack #013]

One bourbon, one scotch, and one beer

There are two times that guests complain about more than others. Waiting to pay is one and waiting to get a cocktail is the other. Nothing can improve a person’s mood like getting their adult beverage quickly and correctly. 

In a survey, guests confirmed that pace of service -- especially as pertains to receiving their first beverage -- had a huge impact on their overall satisfaction.

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